Returns are not accepted without prior authorization. If delivery of an order is refused for any reason other than shipping damage, the order is not eligible for a refund. Oversize freight fees and handling charges are non-refundable. Do not return blinds to the factory, we will provide shipping instructions with the return authorization. Return shipping costs are the responsibility of the customer. Premium sheer shades, closeout products, commercial and dealer orders cannot be returned for a refund.