Popular Questions
Most frequent questions and answers
All our products are custom-made and production times vary by product. On average production ranges from 2-10 business days. Since all our products are custom-made, we cannot guarantee an exact ship date, however, we do provide you with an estimated ship date, for each product, based on current production times. Your order normally starts production the following business day after the order is submitted. Current estimated ship dates can be found on every product on our website and will also be listed by line item on your order confirmation. Once your order has shipped, allow an additional 1-5 business days until delivery. A shipping confirmation will be sent to your email address notifying you of what has shipped and include tracking information on that product as well. Most orders are delivered within 1 – 2 1/2 weeks after the order is placed.
Yes, you will find clear, easy to follow instructions on the Measure and Install tab located on each product page. You may also visit this link here: https://lineblindstore.com/measuring-guide/ for a cumulative list of all our products on how to measure and this link here: https://lineblindstore.com/installation-guide/ for how to install.
A battery with a full charge can last up to 500 uses (500 times raised and 500 times lowered).
All our products are featured on our website, we do not offer a printed catalog or brochure. However, we do offer free fabric swatches of the products we sell to help you select confidently.
Returns are not accepted without prior authorization. If delivery of an order is refused for any reason other than shipping damage, the order is not eligible for a refund. Oversize freight fees and handling charges are non-refundable. Do not return blinds to the factory, we will provide shipping instructions with the return authorization. Return shipping costs are the responsibility of the customer. Premium sheer shades, closeout products, commercial and dealer orders cannot be returned for a refund.
Production of your order usually starts the first business day after we receive it. We must be notified within one business day from the time your order is placed to cancel or make any changes.